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Terms of sale

Terms of sale for the online store when selling products.

1. About Metizport AS

The company is based in Gurskøy, Norway. The company's postal address is Dragsundvegen 11F 6080 Gurskøy.

If you want to get in touch with us, you can send an e-mail to post@metizport.com with your errand and contact information and we will hear from you shortly.

2. Ordering

When you have completed the order, the order confirmation will be sent to your e-mail address. In the confirmation you will find information about product (s), price, invoicing, and delivery address.

If there are any errors in the order confirmation, please contact us immediately via email to post@metizport.com.

3. Delivery

Our normal delivery times are 2-7 days. NB! Weekend bookings are sent next Monday.

In case of delayed delivery, (without us informing you about the longer delivery time) please contact us by e-mail: post@metizport.com.

4. Prices

All prices in the store are stated in NOK and include 25% VAT.

We reserve the right to change/adjust prices caused by price changes from the supplier, incorrect printing in the price list, and incorrect prices due to incorrect information.

5. Right of withdrawal

When you buy goods on the internet, you as a customer have a 14-day right of withdrawal that applies from the time you have received the item you have ordered.
5.1
When you exercise your right of withdrawal:

You must inform us that you regret it. The message must be sent via e-mail to post@metizport.com In the e-mail, the name, address, e-mail address, order number, and which product (s) the return applies to must be clear and unambiguous.

You should return the products to us immediately and before the right of withdrawal expires (legislative 14 days).

You are responsible for return shipping, delivery, and condition of the products upon return, the products should therefore be sent well packed and in original packaging.

On the refund amount, we reserve the right to deduct an amount corresponding to the fall in value compared to the original value of the product for used or damaged products.
5.2
The right of withdrawal does not apply to:

- Products that are sealed for health or hygienic reasons, and where the seal has been broken by you.

- Products of a character sealed sound or image recording and where the seal has been broken by you.

- Tailor-made product that is specially adapted for you or that has a clear personal touch to your wishes.

- Services that have been completed and where you have explicitly consented to the service being performed without the right of withdrawal.

- Goods that can quickly deteriorate, such as food.

- Single issues of newspapers or magazines.
For more about the Right of Withdrawal Act,
  look here.

6. Complaints and complaints

All products are inspected before delivery. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current legislation to correct the error-free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

6.1 How to proceed with a complaint

Any errors and omissions must always be reported to post@metizport.com where you provide your name, address, e-mail address, order number and description of the error.

If we are unable to correct the error or deliver a similar product, we will refund you for the defective product in accordance with applicable law. We are responsible for return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not damaged, defective or similar in accordance with current legislation. In the event of a complaint, we follow Norwegian law.  Read more here .

7. Limitation of liability

We do not take responsibility for indirect damages that may occur due to the product.

We do not take responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, or reduced or non-delivery from the supplier.

Furthermore, no responsibility is assumed for changes in products/product properties that have been changed by the respective supplier and/or other factors beyond our control.

8. Product information

We reserve the right to make printing errors in the online store as well as sold-out products at the time of ordering. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality, and resolution. We always do our best to expose the products as accurately as possible.

9. Cookie Information

According to the Electronic Information Act, visitors to a website must be informed that cookies are used. The information in the cookie can be used to track the user's browsing. A cookie is a small text file that the website you are visiting requests to be stored on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information about cookies can be found here.

10. Personal information

By shopping at Metizport AS, you accept our policy for data protection and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to third parties without a legal basis.

Metizport AS is responsible for the processing of the personal data that you have given us as a customer. Your personal information is processed by us to be able to handle your order, as well as the times you have requested newsletters or promotional offers, and to be able to adapt the marketing to your individual needs.

Below is a summary of how we comply with the Personal Data Act  (GDPR) to store and processes your data.

10.1 What is personal information?
Personal information is all information that can be directly or indirectly attributed to a natural person.

10.2 What information do we store?
To handle your order and answer questions related to your order, we store first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your information is stored as long as we have a legal basis for processing your information, e.g. to fulfill the agreement between us or to comply with a legal obligation under e.g. the Accounting Act.

10.3 Legal basis
In connection with purchases, your personal information is processed to complete the agreement with you.
Marketing, promotions and similar mailings are done with your consent.

10.4 What information is shared and for what purpose?
10.4.1
Payment provider

When you buy, information is shared with our payment provider. What is stored is the first name, last name, address, e-mail address and telephone number.
If you choose to pay by invoice, the personal identity number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties from fraud.
Payment providers we use are: Klarna, Paypal and Vipps,

10.4.2 Delivery company
In order to deliver your orders and complete our agreement, we must share specific information with the delivery company. What is shared with the delivery company is first name, last name and address information. Email address and / or mobile number can also be shared for notification.
Delivery companies we work with are: Posten

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use to send out newsletters.

10.5 The right of access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in readable format.

10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement incomplete information.

10.7 The right to be forgotten
You can request the deletion of your personal information at any time.
There are few exceptions to this right to be deleted, e.g. whether it must be retained in order for us to fulfill a legal obligation (in accordance with the Accounting Act).

10.8 Responsible for data protection
Metizport AS is responsible for the storage and processing of personal information in the online store and ensures that the rules are followed.

10.9 How we protect your personal information
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal information and passwords securely.

Changes to the general terms and conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be posted online in the online store. The changed terms are considered accepted in connection with bookings or visits to the website.

11. Disputes and choice of law

In cases where a dispute can not be resolved between the company and the customer, you as a customer can contact the Consumer Council. For residents of an EU / EEA country other than Norway, complaints can be sent online via  Consuming Europe's side .

In the event of a dispute, we follow decisions from the Consumer Council or the corresponding litigation body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Norwegian law.

We reserve the right to change the terms of this website. 

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